Posts tagged customer service
OP-ED | A Better Approach to the Silver Tsunami
March 18, 2022 // Too often, for unions, the customers are themselves rather than the public, which is why the state should be taking advantage of retirements by focusing on modernizing, reorganizing, retooling, and outsourcing as much as possible. The major advantage in choosing among hiring private employees/services is that change can be made quickly to accommodate the needs of customers. Not working well? Terminate the contract and find a better solution in the marketplace.